Car Rental FAQ
How can I book a car rental in Punta Cana?
You can make a booking upon our website or contact us on WhatsApp.
What are the age requirements for renting a car?
The age requirement for car rental in Punta Cana is typically between 21 and 70 years old.
What documents do I need for car rental?
You will need to present a valid driver's license and passport.
What types of insurance are included in the rental price?
The car rental company provides basic insurance coverage for the vehicle, including a deductible* equal to 5 percent of the car’s value, in accordance with the standard rental terms.
What additional services, insurance, and equipment are available?
We offer additional services such as collision damage waiver, child seats, GPS navigation, WiFi modem for internet access, and the option to add an additional driver.
What are the mileage restrictions and rental rates?
We provide unlimited mileage, meaning you can travel without distance restrictions. The rental rates depend on the chosen car model and duration of the rental.
How can I pay for the car rental?
We accept credit card payments, including Visa, Mastercard, crypto and also accept cash.
What are the traffic rules in the Dominican Republic?
The Dominican Republic follows right-hand traffic. Be sure to adhere to speed limits and ensure that all passengers are wearing seat belts.
What should I do in case of breakdown or accident?
In case of a breakdown or accident, please contact our service center at the provided phone number. We will assist you accordingly.
Can I rent a car to travel to other cities in the Dominican Republic?
Yes, you can rent a car to travel to other cities in the Dominican Republic, but there may be an additional fee for returning the car in a different location.
Where is a pick up and drop off place?
We have some options for you! You can come to our office or use one of the services we provide: shuttle or car delivery. Shuttle service: it is a transfer to/from our office for receive/return the car. Car delivery: receipt and return the car at your convenience place
How can I get my security deposit?
The deposit is refunded once the car has been returned and checked. We make a refund of the deposit the same way you’ve paid it. Where is my refund? We send all refunds back to your original payment method. The time it takes to receive your money depends on payment method. Credit card/Debit card/PayPal payment: When you pay with your credit card/debit card/PayPal, it usually takes up to 5 business days. Some refunds can take up to 30 days, depending on the card company/bank/PayPal rules. If we can’t apply the refund to your debit card, we’ll add it to your balance with PayPal.
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